We want you to love your Pepe & Berta purchase and find the perfect fit. If something isn’t quite right, our team will be happy to assist you with an eligible exchange or store credit.

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​RETURN POLICY AT A GLANCE

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• Eligible merchandise may be returned for an exchange or store credit only

• Returns must be received within 15 days of the original delivery date

• Merchandise must be unworn, unwashed, and in original condition

• All original tags, including Pepe & Berta tags, must remain attached

• Return shipping is the responsibility of the customer

• We strongly recommend using a trackable shipping method and keeping your tracking information

• Please allow 3–5 business days for your return to be processed once it arrives at our storefront

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EXCHANGES

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Need a different size, color, or style? We’re happy to help.

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Once your return is received and inspected, we can process an exchange for another available item. All exchanges are subject to current inventory availability.

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If there is a difference in price between the original item and the replacement item, our team will contact you with the next steps.

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STORE CREDIT

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If you prefer not to exchange your item right away, eligible merchandise may be returned for store credit.

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Store credit will be issued for the merchandise value of the approved return and may be used toward a future Pepe & Berta purchase.

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Original shipping charges are non-refundable.

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RETURN ELIGIBILITY

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To be eligible for an exchange or store credit, merchandise must be:

• Unworn

• Unwashed

• In its original condition

• Free of stains, odors, damage, or signs of wear

• Returned with all original tags attached, including Pepe & Berta tags

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HOW TO START AN EXCHANGE OR RETURN FOR STORE CREDIT

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1. Submit Your Request

Complete the Exchange & Store Credit Request Form below using the email address and order number associated with your purchase.

Please include the item you are returning and whether you would like an exchange or store credit.

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2. Send Your Merchandise Back

Once your request has been submitted, securely package the merchandise and send it to:

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Pepe & Berta
7243 SW 24th St
Miami, FL 33155

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Return shipping is the responsibility of the customer. You may use the shipping carrier of your choice, but we strongly recommend selecting a service that provides tracking.

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Please keep your tracking number until your return has been fully processed.

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3. We’ll Take Care of the Rest

Once your package arrives, please allow approximately 3–5 business days for our team to inspect and process the return.

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If you requested an exchange, your replacement item will be prepared once the returned merchandise has been approved and availability has been confirmed.

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If you requested store credit, it will be issued after your return has been approved.

 

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RETURN TIMEFRAME

 

Returned merchandise must be received by Pepe & Berta within 15 days of the original delivery date.

Unfortunately, merchandise received after the return period may not be accepted, even if a return request was previously submitted.

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We recommend shipping your return as soon as possible and using a trackable service to help avoid carrier delays.

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SHIPPING & ORDER PROCESSING

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We are a small family business, and every order is prepared with care by our team in Miami.

Most orders are processed within approximately 1-2 business days. During holidays, promotional periods, or times of unusually high order volume, processing may take up to 3-4 business days.

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Please note that order processing time and shipping transit time are separate.

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Shipping estimates shown at checkout begin after your order has been processed and transferred to the shipping carrier.

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If you need your order by a specific date, we recommend selecting an expedited shipping option at checkout.

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SHIPPING DELAYS & DELIVERY ISSUES

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Once an order has been transferred to the shipping carrier, transit and final delivery are handled by the carrier.

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Unfortunately, carrier delays, lost packages, theft, or packages marked as delivered but not received are outside of our direct control.

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If you experience an issue with your shipment, please contact us. While we cannot guarantee reimbursement or replacement for carrier-related incidents, our team will always do our best to help you determine the appropriate next steps.

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INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

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Please carefully review your shipping information before completing your order.

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Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned to us because of an incorrect or incomplete address, our team will contact you once the package has been received.

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Additional shipping charges may apply if the order needs to be shipped again to a corrected address.

Unfortunately, we cannot guarantee that an address can be changed once an order has already been processed or transferred to the shipping carrier.

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NEED HELP?

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We’re always happy to assist you.

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If you have questions about sizing, an exchange, store credit, or an existing order, please contact our team:

 

Email: info@pepeandbertaguayabera.com
Phone: (305) 266-1007

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Store Hours:
Monday–Saturday
9:00 AM–6:00 PM EST

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Pepe & Berta Clothing
7243 SW 24th St
Miami, FL 33155

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Thank you for supporting our family business and allowing us to continue sharing the tradition of the Cuban guayabera with our community.